Project Description

Fleet owners relying on dealerships, commercial shops or contract service providers for maintenance and repair services should understand how to ensure cost effectiveness and not assume third-party providers always have their best interests in mind. The presenters review key strategies and techniques for making sure fleet buyers receive good value for the money. Topics include performance-based contracting, formal service authorization procedures and proactive supplier relationship management.

Download PDF file here: Managing_Third-Party-Maint-Providers_NTEA_MAR-2017