Mercury offers an assortment of fleet management professional development services, including certification for Federal fleet professionals, a wide variety of educational courses, and fleet technician training.


Mercury, in partnership with the National Property Management Association (NPMA), provides training and certification in several federal fleet management disciplines. The Federal Fleet Certification program is a nationally recognized course of study that enables people in the business of federal fleet management to obtain an education, achieve certification, achieve recognition, and improve competitive skills. Three different levels of certification are offered:

  • CFFS – Certified Federal Fleet Specialist – 1st
  • CFFA – Certified Federal Fleet Administrator – 2nd
  • CFFM – Certified Federal Fleet Manager – 3rd

Explanation of Certification Levels

Specialist – defined as someone who works to support fleet activities, usually part time, such as a “vehicle control officer” or a fleet POC in an office.
Administrator – defined as someone who primarily manages a GSA leased fleet.
Manager – defined as someone who manages an owned or combination leased and owned fleet.
  • Certification will enhance your professional status.
  • Additional training will expand your knowledge and increase your technical competence in all aspects of fleet management.
  • Certifications provide professional recognition by peers, management, and your agencies.
  • Training and certification may increase your qualifications for future advancements or other career opportunities.

To learn more about how Mercury works with federal fleet organizations, visit our federal client page:

For upcoming certification classes, visit our events page:

To register for classes and learn more about NPMA, visit:


Mercury has conducted dozens of fleet management seminars and workshops around the world

United States and Canada

Mercury’s consultants routinely conduct and/or participate in educational sessions at venues such as the NTEA Work Truck Show, NAFA Institute & Expo, Government Fleet Expo, and NPMA seminars.

  • Building the Business Case for Fleet Modernization
  • Centralizing a Decentralized Municipal Fleet
  • Corporate vs. Government: The Top Transferable Best Practices
  • Determining Optimal Vehicle Replacement Cycles and Spec’s for Higher
  • Do You Know How to VAM?
  • Empower Yourself – Don’t Overlook Your “Other” Fleet
  • Evaluating Telematics for Effective Fleet Management
  • Fleet Information Management and Asset Level Data Reporting
  • Fleet Management 101
  • Fleet Maintenance and Repair Activities: Insourcing vs. Outsourcing
  • Generational Reflections on the Transitional Roles of a Fleet Manager
  • How a Cost Charge-Back System Can (and Can’t) Drive Fleet Cost Savings Drive Fleet Cost Savings
  • Managing Third-Party Fleet Maintenance Service Providers
  • Maintenance and Repair Shop Management
  • Managing Direct and Indirect Fleet Costs
  • Performance Metrics for the Organizational Fleet Manager
  • The Science of Fleet Management
  • The VMT Road Tax Era is Near
  • Vehicle Replacement Backlogs. You’re Out of the Recession – Now What?
  • VMRS: The Numbers that Drive Profitability and Uptime

Other Regions and Countries

Collaboration with local partners in many countries and regions combines the breadth and depth of Mercury’s North American experience with the physical presence, local industry knowledge, and client relationships that are essential to providing services to organizations in a particular country effectively and affordably. Recent venues include the Telematics Conference SE Europe and Romanian Fleet Management Conference as well as workshops for FDB Land Fleet Management and Operations, Universal Network Intelligence, and YF Asia Pte Ltd.

Asia, Australasia, Pacific Island Nations – Australia, China, India, Malaysia, Singapore, and Thailand.
Europe, Middle East, Africa – Bulgaria, Poland, Romania, Saudi Arabia, Slovak Republic, and United Arab Emirates.
Latin America and Caribbean – Brazil, Columbia, Republic of Haiti, and Trinidad and Tobago.
  • Fundamentals of Fleet Management: How Telematics Solutions Providers Can Help Their Customers be Better Fleet Managers
  • Land Fleet Management and Operations
  • Maximize Fleet Utilization to Increase Organizational Profits
  • Vehicle Fleet Management: Principles, Strategies, and Techniques for Maximizing Performance and Minimizing Costs


Mercury’s vehicle maintenance and repair experts provide technical training and materials on a range of subjects, including preventive maintenance sheets and manuals, train the trainer materials, and hands-on classroom instruction.

  • Pre-road Trip
  • Road Test
  • Interior
  • Shop Exterior
  • Under Hood
  • Under Bus
  • Charging System Test
  • Drive On Inspection
  • Interior Circle Inspection
  • Exterior Circle Inspection
  • Tire and Wheel Inspection
  • Under Vehicle Inspection
  • Engine Compartment Inspection
  • Lubrication
  • Additional Equipment Checklist
  • Road Test
  • PMI Follow-up Needed

In The Classroom:

  • Review of Shop Maintenance / Repair Manual and Inspection Sheets
  • Discussion of VMRS (Vehicle Maintenance Reporting Standards) Coding
  • Flow of the Manual and Checklist
  • Quick Reference Pages
  • Discussion of Terminology
  • Emphasize Difference Between Inspections and Repairs
  • Discuss Required Tools
  • Q&A

On The Shop Floor:

  • Technicians Placed with Tester /Trainer
  • Technicians Guided Through a Safety Inspection with Stops to Demonstrate Skills at Performing Critical Vehicle Tests

Return to Classroom

  • Written Test


For more information on our consulting services and business solutions, please contact us via our online form, by email at, or by phone at 301.519.0535.